something else on your mind?
We’ve got you. Drop a line to our support team and they’ll do their best to get your query solved (legends).
ripple⁺ Frequently Asked Questions
got questions?
We’ve got answers. Take a look through our most frequently asked questions and discover more about ripple+.
Is there tobacco in ripple+?
No, ripple⁺ doesn’t contain any tobacco!
Does ripple⁺ contain any THC, CBD, or cannabis?
No, ripple⁺ doesn’t contain anything THC, CBD or cannabis-related!
What is the Rip-Tip/Can I inhale ripple⁺?
The Rip-Tip was introduced to help extend the life of a ripple+ device in addition to providing a purer aromatherapeutic experience! The Rip-Tip is the plastic cover that is attached to the bottom of your ripple⁺ device, which also keeps this area free from dirt or debris. For more info on how to use the Rip-Tip, click here. That being said, you can enjoy your ripples as and how you like!
Why is the ‘+’ sign on my device flashing?
If your singles device is flashing, this means you’re out of puffs and need to stock back up on more puffs! If your rechargeable device is flashing, this means you just need to get it recharged using your charging dock!
If ripple+ is 0% nicotine, why are they only for ages 18+?
All humans of ripple+ must be of legal age depending on geographic location: 18+ in the UK & EU, 21+ in the USA, and 19+ in Canada. Our goal is to encourage users to stop, not start!
Are ripples environmentally friendly?
Yes! We’re fully committed to being as kind to the planet as possible, keeping our environmental impact to a minimum. We use sustainable materials that make all ripple⁺ components 100% recyclable. We also offer a recycling program that allows you to send back your used single devices & PODS back to us for 20% off your next order! Head over to our recycling page to get involved.
What are your ingredients?
Let’s keep it real. Our ripple⁺ devices are formulated & batch-tested in UKAS-accredited labs in the UK. The ingredients we use are natural, vegan & organic. For example, the ingredients used in ripple⁺ POWER are; Vegetable Glycerine, Propylene Glycol, Natural Spearmint Extract, Natural Cucumber Extract, and Natural Flavours.
Do you use essential oils?
No, ripples don’t contain essential oils. We use natural flavorings to create our formulas!
How long do ripple+ singles/pods last?
Each single device lasts 1,000 puffs each.
Each POD lasts 500 puffs, 1000 puffs per POD pack.
Is ripple+ gluten free/ contain nuts?
ripple⁺ is gluten-free and contains no nuts!
Is ripple+ cruelty free?
ripple+ is cruelty free. We do not allow testing on animals!
Can I use my ripple+ around my pet?
Of course, you can! Our ripple+ aromas are completely safe to puff around your pets!
What is an incense droplet?
Incense but shaped like a droplet! Formulated & carefully made with the fruitiest, floral, freshest scents you could imagine.
What are ripple⁺ incense droplets made of?
ripple⁺ droplets are made from a unique blend of handpicked botanicals. We’ve carefully selected resins and premium essential oils to really sprinkle that extra love & attention.
How do I use my ripple⁺ droplet?
Place your droplet on top of the sea glass holder, grab your light, light the tip of your droplet and gently blow out after a few secs. Now, settle down & let the flame burn.
How long do the ripple⁺ droplets last?
Each ripple⁺ droplet burns for at least 10 mins - with 26 per pack, you’ve got plenty of minutes to fully feel the drops take over.
Where can I use my ripple⁺ droplet?
You’re free to use your droplets in any space you call yours. It could be in the comfort of your bedroom, workspace or office. You can even spark this when you’re having a chill sesh with your peeps or when you’re putting your feet up in the bath! Transform your space in the best way.
How long does shipping & delivery take?
Delivery time in the UK is 2 - 3 working days. International shipments will take up to 12 - 15 working days.
My package says it’s been returned to sender, what does this mean?
Your package can be returned for a number of reasons (e.g. an address error or multiple failed delivery attempts). Fear not, we are here to support in resolution. Drop us an email to info@therippleco.com and we’ll get to work.
How can I track my package?
Easy! You’ll be sent a tracking notification via email or text with a link for you to get live updates on your package. If you’re having trouble accessing this information, drop a line to info@therippleco.com
Why is my tracking not updating?
If your tracking doesn’t update in accordance with the shipping timeframes promised, please reach out to info@therippleco.com and we’ll contact the courier & do our very best to solve this for you!
Why can't I see my country on your list?
If you’re unable to see your country on our list, unfortunately, this means we’re unable to ship to you at this moment!
Is ripple+ sold in stores?
Yes! We’re sold online & in selected stores across the world! Use our store locator to find ripples near you!
My package says it's been delivered but I can’t find it.
Check with neighbors and/or flatmates incase the package was delivered there by mistake. If your package isn’t found after 48 hours of the delivery date, please drop us an email to info@therippleco.com and we’ll look into this for you!
Why can’t I track my Royal Mail package?
As your order has been shipped out with Royal Mail, tracking will only be updated as and when a delivery has been attempted or completed successfully.
How can I contact customer service?
Our team can be reached directly via email at info@therippleco.com, or you can simply use our contact us button to narrow down your query in an easier & more effective way! We aim to get back to all customer queries within 24 hours.
Do you have gift cards?
We do not have gift cards currently but keep an eye out as they will be coming soon!
Can I get a refund after purchasing ripple+?
Refunds are accepted when your product is faulty, damaged, missing or your package doesn’t arrive or is lost in transit. Drop an email to info@therippleco.com and we’ll be there to help!
Can I return my ripples after purchasing?
Returns are accepted within 14 days of receiving your items. Your items must be returned unopened and in their original packaging. Email us at info@therippleco.com and we’ll be happy to explain our return process!
Why are there multiple charges on my card?
If your card is declined or you fail to complete your purchase, our payment processor may place a hold on your payment. This is why it may appear that you've been charged multiple times. However, when a hold is placed, no money is actually withdrawn, and the funds should be returned to your account within 3 to 5 days. If the hold remains, please contact your bank, as they can release the funds back into your account.
How do I set up a subscription?
The subscription option is available on the product page of your chosen aroma (singles or PODS). Simply click the ‘subscribe & save’ option, select your delivery frequency, then add your desired amount to your cart!
How do I cancel or make edits to my subscription?
You can cancel at any time. Simply log into your subscription portal here and you’ll be given the option to cancel or edit your active subscription with one-click. Still need some help? Drop a line to info@therippleco.com.
Why is my credit card not working?
Our website allows the use of VISA MasterCard or AMEX & other major credit cards. If this is not working, you may want to either use another card or try paying with Apple Pay/PayPal or Klarna. We also recommend that you try completing your transaction on another device or a different browser! As a last, you may want to contact your bank to understand if there is an issue on their side.
How can I refer ripple+ to a friend?
Easy! Just click on our ‘refer-a-friend’ link here & enter your email address to obtain a unique link to share with your friend. They’ll get 20% off their order & you’ll get $10 off yours. Everyone’s winning.
Will I receive a confirmation email/text after I place my order?
Yes! Once your order has been placed, we’ll drop you an email and/or text with your order number. If you don’t receive any confirmation at all, just drop a line to info@therippleco.com.
Can I make changes to my order? (e.g address/contact info)
Yes, to update any details drop an email to info@therippleco.com with the information you’d like to update before your order has shipped, and we’ll sort this out right away!
Can I cancel my order?
Yes. Simply email us at info@therippleco.com within the first hour of your purchase with your full name, order number, and reason for canceling and we’ll do the rest!
What should I do if I receive an incorrect or faulty item?
If you receive a faulty or incorrect item in your order, please drop us an email at info@therippleco.com and we’ll make things right immediately!
What should I do if items are missing from my order?
If items are missing from your order, please drop us an email at info@therippleco.com and we’ll make things right immediately!